Privacy Policy

1. Information We Collect

We may collect and process the following types of information:

Personal Information

Information you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Billing or shipping address
• Any information submitted through contact forms

Automatically Collected Information

When you visit the website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time and date of visits
• Referring website addresses

Cookies and Tracking Technologies

We may use cookies, analytics tools, and similar technologies to improve your browsing experience and analyse website traffic.

You can control cookies through your browser settings.

2. How We Use Your Information

We may use your information to:

• Provide and maintain our website
• Respond to enquiries and customer support requests
• Improve website functionality and user experience
• Send updates, newsletters, or marketing communications (where permitted)
• Process payments or transactions
• Comply with legal obligations

3. Legal Basis for Processing (UK & GDPR)

If you are located in the United Kingdom or European Economic Area, we process personal data under one or more of the following legal bases:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests

4. Sharing Your Information

We do not sell your personal information.

We may share your data with trusted third parties, including:

• Website hosting providers
• Payment processors
• Analytics providers
• Email marketing services
• Legal or regulatory authorities where required

These third parties are only permitted to use your data as necessary to provide services to us.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

6. Your Rights

Depending on your location, you may have rights including:

• Access to your personal data
• Correction of inaccurate information
• Deletion of your data
• Restriction of processing
• Data portability
• Withdrawal of consent
• Objection to processing

To exercise any of these rights, contact us at: hampshire@falcongreencare.co.uk

If you are in the UK, you also have the right to complain to the Information Commissioner’s Office.

7. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

However, no method of transmission over the internet is completely secure.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

9. Children’s Privacy

Our website is not intended for children under the age of 13 (or equivalent minimum age in your jurisdiction), and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy, you can contact us at:

Falcon Greencare
Unit 6, Basepoint Business Centre, Caxton Close, 

East Portway Business Park Andover, 

SP10 3FG
Email: Hampshire@falcongreencare.co.uk
Phone: 01264 577 001